During my second month of college, our professor
gave us a pop quiz. I was a conscientious
student and had breezed through the questions until I read the last one: “What is the first name
of the woman who cleans the school?”
Surely this was some
kind of joke. I had seen the cleaning
woman several times. She was tall, dark-haired and in her 50s, but how would I
know her name? I handed in my paper,
leaving the last question blank. Just before class ended,
one student asked if the last question would count toward our quiz grade. “Absolutely,” said the
professor.
“In your careers, you
will meet many people. All are significant. They deserve your attention and
care, even if all you do is smile and say “hello.” I’ve never forgotten
that lesson. I also learned her name was Dorothy.
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